IT Support

Here to support you

Offering four individual elements, covering all aspects and requirements you may have to support and develop your team. Consultancy, Design, Deployment and Support, all brought together to provide a full process from concept to delivery, and beyond. We offer each element as a stand alone service. So if you only need deployment of a solution or support for an existing business environment, we will be happy to help and offer you our expertise. The life-cycle of any IT solution follows a simple process. Here is a small idea of how we can help you.

Consultancy

Sometimes you need the help of the experts to point you in the right direction and set you on the best path. Having a clear road-map for your business development can ensure the right action is taken at the right time. After an in-depth analysis of your business requirements, reviewing your current and future growth plans. Our consultancy services will provide an array of options best suited to your brief. Delivering you a clear proposal broken down into milestones, stages and processes, allowing you to understand and explore the options available.

Design

Armed with the information you provide us or following from our Consultancy Services, our dedicated Design team will present you with the solutions available. We understand that the perfect choice is not always feasible. So where possible, we endeavour to provide alternative solutions to fit your brief, including your budget and time scales. We will talk you through the reasons behind our proposed design and guide you through the solutions available. All of which will help you move forward in the knowledge that you’ve made the right choice; Logistically and financially.

Deploy

Only when you’re comfortable with your choice, our team of highly skilled IT Support engineers will begin work on deploying your chosen solution. Putting their years of technical knowhow to work, they will demonstrate the expertise and training that you will come to understand as a staple of Prosper IT Solutions. Including, but not limited to, on-site training, detailed documentation and ecological disposal of old unneeded equipment.

Support

Your business needs will inevitably change over time. Staff will come and go, office relocations or your industry developing into new markets can all cause unforeseen problems. This is where Prosper Support Services will prove invaluable. With the backing of our dedicated IT Support team, the changes your business requires don’t need to cause you downtime. Whether you require a full or partly managed service, proactive monitoring, or third-line support. Prosper will be shoulder-to-shoulder with you the entire time, ready to support you and keep your team working.

“We are very happy with the overall I.T. project from start to finish. Very professional and competent staff. From project management, to project completion, Prosper have it covered.”

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